Refund policy

REFUND & RETURN POLICY

Last Updated: August 30, 2026

At CometColors, we want you to be satisfied with your purchase. Because our store may offer both digital and physical products, refund and return eligibility depends on the type of product purchased.

Please review this policy before placing your order.

1. DIGITAL PRODUCTS

Due to the nature of digital products, all digital product sales are generally final once the product has been downloaded or access has been provided.

Digital products may include:

  • Digital coloring books

  • Printable artwork

  • Digital illustrations

  • Downloadable files

  • Digital templates

  • Other downloadable products

We do not generally accept returns or refunds for digital products due to a change of mind, accidental purchase, or failure to use the product.

Exceptions

If you experience a genuine technical issue that prevents you from accessing or downloading your purchased product, please contact us. We will make reasonable efforts to provide access to the purchased product or otherwise resolve the issue.

If you accidentally purchase the wrong digital product, contact us as soon as possible. Refund requests will be considered on a case-by-case basis, particularly if the file has not been downloaded.

2. PHYSICAL PRODUCTS

For physical products, including apparel, accessories, prints, and other merchandise, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the product.

Because many CometColors physical products may be made specifically for each order through print-on-demand or third-party fulfillment services, returns may not be available unless the product arrives defective, damaged, or incorrect.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your physical product arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

  • Significantly different from the product ordered

please contact us within 7 days of delivery.

Your request should include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

  • Photographs of the packaging when relevant

We will review the issue and, when appropriate, work with our fulfillment partner to provide a replacement or other appropriate resolution.

Please do not return an item unless we specifically instruct you to do so.

4. WRONG SIZE OR ORDERED BY MISTAKE

Customers are responsible for reviewing product descriptions, sizing information, colors, quantities, and other order details before completing a purchase.

We generally cannot provide refunds or replacements for:

  • Incorrect sizes selected by the customer

  • Incorrect colors selected by the customer

  • Incorrect quantities ordered

  • Customer preference changes

  • Orders placed accidentally

  • Personal dislike of the product after receiving it

If you notice an error immediately after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an order can be changed or canceled after processing has begun.

5. RETURNED PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us or our fulfillment partner because of:

  • An incorrect address

  • An incomplete address

  • Failure to collect the package

  • Refusal of delivery

  • Other circumstances caused by the customer

additional shipping or replacement costs may apply.

6. LOST OR STOLEN PACKAGES

If tracking information indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the shipping carrier.

CometColors is not generally responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If a package is lost while in transit, contact us so that we can determine what options may be available through the applicable carrier or fulfillment provider.

7. REFUND PROCESSING

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

Approved refunds may exclude original shipping charges unless otherwise required by applicable law or determined by CometColors.

8. EXCHANGES

We generally do not offer exchanges for physical products unless an item arrives defective, damaged, or incorrect.

If an exchange or replacement is approved, we will provide instructions regarding the next steps.

9. NON-RETURNABLE ITEMS

Unless otherwise stated, the following are generally non-returnable:

  • Digital downloads

  • Downloadable artwork

  • Digital coloring books

  • Personalized or custom products

  • Products made specifically for an individual order

  • Gift cards

  • Products that have been used or altered by the customer

10. CONTACT US

If you believe you received a defective, damaged, or incorrect product, please contact CometColors as soon as possible and within the applicable timeframe described above.

Please include your order number and photographs or other information that will help us evaluate the issue.

We will review each eligible request and work to provide a fair resolution.

11. POLICY CHANGES

CometColors reserves the right to modify this Refund & Return Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date.

The policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.

12. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or legal protections that cannot legally be excluded or waived under applicable law.